The event organiser, Mary Spender Ltd, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.
Privacy Policy
Introduction
This Privacy Policy explains how Mary Spender Ltd collects, uses, stores and protects your personal information when you purchase tickets, visit our event pages or otherwise contact us.
Mary Spender Ltd is the data controller for the personal information we collect.
If you have any questions about this policy or how your information is used, please contact:
Mary Spender Ltd
Email: info@maryspender.com
By purchasing tickets or using this website, you agree to the collection and use of your information as described in this policy.
Information We Collect
When you purchase tickets, we may collect:
- Your name
- Email address
- Postal address (where required)
- Telephone number (where required)
- Payment information (processed securely by our payment providers)
- Details of your ticket purchase
If you purchase tickets on behalf of someone else, you confirm that you have permission to provide their information.
When you contact us by email or through our website, we may keep a record of that correspondence in order to respond to your enquiry.
Information Collected Automatically
When you visit our ticket shop or website, certain technical information may be collected automatically, including:
- Your IP address
- Browser type
- Device information
- Operating system
- Time zone
- Pages visited
- How you interact with the website
This information helps us improve the website, understand how visitors use it and provide a better experience.
How We Use Your Information
We use your information to:
- Process and fulfil your ticket purchase.
- Contact you with important information about your booking.
- Respond to your enquiries.
- Prevent fraud and maintain the security of our services.
- Comply with our legal and financial obligations.
- Improve our events and website.
Keeping You Updated
When you purchase a ticket, we may also use your email address to contact you about future Mary Spender concerts, live events, music releases, merchandise, videos and other projects that may be of interest to you.
As an independent artist, I value having a direct relationship with the people who support my music. Any marketing emails you receive will always come from Mary Spender Ltd or an authorised email service acting on our behalf.
Your information will never be sold, rented or shared with third parties for their own marketing purposes.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting info@maryspender.com.
Please note that even if you unsubscribe from marketing emails, we may still contact you regarding your ticket purchase or important event information.
Legal Basis for Processing
We process your personal information because it is necessary to:
- Fulfil our contract with you when you purchase tickets.
- Meet our legal obligations.
- Operate and improve our business.
- Communicate with customers who have chosen to purchase tickets from us and keep them informed about future events and releases.
Who We Share Your Information With
We only share your information where necessary to provide our services.
This may include:
- Ticket Tailor
- Payment providers
- Email communication providers
- Website hosting providers
- IT support providers
- Professional advisers such as accountants or solicitors
These organisations are only permitted to use your information to provide services on our behalf.
We never sell your personal information.
We may also disclose information where required by law or where necessary to protect our legal rights.
International Transfers
Some of the companies we use to operate our business may store or process information outside the UK or European Economic Area.
Where this happens, we ensure appropriate safeguards are in place to protect your information.
Cookies
Our website uses cookies to improve your browsing experience and understand how visitors use our site.
Cookies may remember your preferences and help us analyse website traffic using services such as Google Analytics.
Most web browsers allow you to disable cookies if you wish, although some parts of the website may not function correctly if cookies are disabled.
Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.
Payment information is processed securely using encrypted payment systems.
Although we work hard to protect your information, no online system can ever be completely secure.
Your Rights
Depending on where you live, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request that your information is deleted.
- Restrict or object to certain processing.
- Request a copy of the information we hold about you.
To exercise any of these rights, please contact:
If you believe your information has been handled improperly, you also have the right to complain to the Information Commissioner's Office (ICO).
How Long We Keep Your Information
We retain personal information only for as long as necessary.
Generally:
- Ticket purchase records are retained to meet legal, accounting and tax requirements.
- Customer service correspondence is retained for as long as reasonably necessary.
- Marketing information is retained until you unsubscribe or ask us to remove your details.
Third-Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
Contact
If you have any questions about this Privacy Policy or how your information is used, please contact:
Mary Spender Ltd
Email: info@maryspender.com